Frequently asked questions

Any device with a browser — phones, tablets, office desktops, and the shop-floor TV. Growth adds a dedicated TV display mode built for the floor.

Helios is purpose-built for collision repair. A mechanical shop can use the board, but the workflow, custom statuses and CCC ONE sync are collision-first by design.

From single-bay independents to three-location MSOs. Starter fits 1–10 techs; Growth and Multi-Shop scale up from there.

A real person answers weekdays 8am–6pm ET by phone, chat, or email — and that person has used the product in a shop.

$199/month for 10 users on Starter, with unlimited jobs and customers. Growth is $349 for 25 users; Multi-Shop is custom. No per-RO fees, ever.

Add seats anytime for $9.90/user/month on Starter, or move up to Growth (25 users) or Multi-Shop (unlimited users and locations).

No long-term contract. Helios is month-to-month, cancel anytime, and your data is yours to export on the way out.

None. Onboarding and migration from your whiteboard or spreadsheet are included free on every plan.

Roughly half the cost for comparable seats — $199 vs. $349–$399+ — and CCC ONE sync is included rather than sold as an add-on.

Most shops are live in under 24 hours. Pine Ridge MSO went live across two locations in a single day.

Yes — we do it for you as part of free onboarding, so day one on Helios already reflects your real shop.

Yes. Most techs need about five minutes. We run a short session and stay on call during your first week.

The board mirrors how your shop already works, left to right. Most crews prefer it within a day, because it answers “where’s my car?” for them too.

Helios is cloud-based, so you’ll want a connection. During a brief outage the board holds the last synced state and catches up the moment you’re back online.

Yes — CCC ONE estimate sync is included on every plan. New jobs and status changes flow in automatically, with no duplicate data entry.

CCC ONE is native today. For other systems, talk to us — the Multi-Shop plan includes API access and custom integrations.

Data is encrypted in transit and at rest, hosted on secure cloud infrastructure with regular automated backups.

You own your data. Export photos as a ZIP and your records anytime — there’s no lock-in.

The demo is a 20-minute live walkthrough with a real operator. The trial is your own Helios account for 14 days, no credit card required.

No — the trial is the full product for 14 days, including the planning board and CCC ONE sync.

Usually, yes. If you need a few more days to get your crew on board, just ask — we’d rather you decide with real work on the board.